All Day Chemist
Effective Date: April 3, 2026

Introduction

At All Day Chemist, we are committed to providing high-quality medications and excellent customer service. If you are not satisfied with your order, our Refund & Return Policy outlines your options for returns, exchanges, and refunds.

Please read this policy carefully to ensure a smooth process.

Returns Eligibility

Orders from All Day Chemist may be eligible for return or refund under the following conditions:

  • The product is damaged, defective, or incorrect.
  • The product received is different from what was ordered.
  • The product is unused and in its original packaging.

Note: For safety and health reasons, medications that have been opened or partially used cannot be returned.

How to Request a Return

To initiate a return or request a refund:

  1. Contact our customer support team within 7 days of receiving your order.
  2. Provide your order number, product details, and reason for the return.
  3. Our team will review your request and provide instructions for the return process.

Contact:
Email: sales@alldaychemist.is
Phone: +1 (234) 203-9794

Refund Process

Once your return is received and inspected:

  • If the return is approved, a refund will be issued to your original payment method.
  • Refunds typically take 5–10 business days to appear, depending on your payment provider.
  • Shipping fees are non-refundable, except in cases where the wrong or defective product was shipped.

Exchanges

If you received the wrong product or a damaged item, All Day Chemist will arrange an exchange at no additional cost.

  • Contact customer support to request an exchange.
  • Provide details about the incorrect or damaged item.
  • Once approved, we will ship the replacement product promptly.

Damaged or Incorrect Orders

All Day Chemist takes care to ensure that your order is shipped correctly. If your order arrives damaged or incorrect:

  • Take clear photos of the product and packaging.
  • Contact customer support immediately.
  • We will provide instructions for return or replacement.

Shipping Returns

Customers are responsible for shipping returns unless the return is due to our error (wrong or damaged product).

  • Use a trackable shipping method to ensure your return is received.
  • All Day Chemist is not responsible for items lost in transit during a customer-initiated return.

Contact Information

If you have questions or concerns about refunds or returns, please contact our customer support team:

All Day Chemist
Email: sales@alldaychemist.is
Phone: +1 (234) 203-9794

Our team is available to assist you and ensure a smooth return or refund experience.

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